📜 Legal · Effective 27 May 2026

Refund & Cancellation Policy

Last updated: 27 May 2026

We want you to have a meaningful experience with CosmicLuv, a service of Arinsoul. This policy explains when and how you can request a refund. Because our products include both instant digital delivery (readings) and scheduled services (1-on-1 calls), each has its own terms.

1. Overview

CosmicLuv offers three paid products, each with its own refund policy detailed below. We honour all valid refund requests in full, processed back to your original payment method.

2. Cosmic Compatibility Reading ₹599

Your reading is generated and delivered instantly upon successful payment. The full reading — including AI-generated personalised content, scores, aura analysis, tension zones, forecast, and guidance — becomes immediately accessible.

Refund Eligibility

Because the reading is digital content delivered in full at the moment of payment, we are generally unable to offer refunds once a reading has been unlocked.

Exceptions where we will issue a full refund:

Payment was charged but the reading did not unlock due to a technical error on our end
You were double-charged for the same reading
The reading content failed to generate and we could not deliver a baseline reading either
Unauthorised payment made without your consent (subject to verification)

💡 Always retry first. If something goes wrong, please try refreshing the page or contacting support — we will re-deliver your reading at no additional cost in most technical-failure cases.

3. Voice Consultation ₹1,100

A 40-minute live phone consultation with a certified relationship expert. Bookings are scheduled within 24 hours of payment.

Cancellation & Refund

Refund window before scheduled callMore than 24 hours: 100%

12-24 hours before50% refund

Less than 12 hoursNo refund (rescheduling allowed)

If we cannot schedule you within 30 days100% refund

No-show by the expert100% refund + free reschedule

✓ Rescheduling is always free as long as you give at least 12 hours notice. We aim to make this work for both sides.

4. Video Consultation ₹2,100

A 60-minute live video consultation with a senior relationship expert. Both partners can join. Bookings are scheduled within 24 hours of payment.

Cancellation & Refund

Refund window before scheduled callMore than 24 hours: 100%

12-24 hours before50% refund

Less than 12 hoursNo refund (rescheduling allowed)

If we cannot schedule you within 30 days100% refund

No-show by the expert100% refund + free reschedule

✓ Both partners not available? One partner may still attend, or you may reschedule for free with 12+ hours notice.

5. How to Request a Refund

To request a refund, please email us at the address below with:

Your full name as used at checkout
The email or phone number used at checkout
Your Razorpay Payment ID or Booking Reference (e.g. CLUV-VID-A8F3B2C1)
The date of purchase
A brief description of why you are requesting a refund

6. Processing Time

Once a refund is approved:

We initiate the refund through Razorpay within 2 business days
Refunds typically reflect in your account in 5-10 business days, depending on your bank or card issuer
UPI refunds are usually instant to 48 hours

Refunds are always issued to the original payment method used. We cannot redirect refunds to a different account.

7. Chargebacks

If you have a concern about a charge, please contact us first — we will almost always resolve it faster than your bank. Initiating a chargeback without first contacting us may delay resolution and could result in suspension of your access to the Service.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top reflects when changes were made. Policies in effect at the time of your purchase apply to that purchase.

💌 Need a Refund or Have a Concern?

We are here to help. Please reach out and we will respond as fast as we can.

help@arinsoul.in

📞 +91 96544 49979

We typically respond within 24-48 hours.